AIRLINE SELECTION PROGRAMME
eLearning platform
24 April, 2025
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DANA WILSON-SZUCS & REBECCA LOUGHEED
Aviation psychology
Self-Awareness as a Pilot’s Superpower - Part 2
Emotional Intelligence and the Human Side of Flying
In aviation, technical skills are a given. They are essential. But that's not the whole story. What often sets truly effective pilots apart isn’t just how well they fly the aircraft—it’s how well they understand themselves and work with others. In part I of our self-awareness series, we looked at why this kind of insight—into your own behaviours, reactions, and patterns—is so important in the cockpit. In part II, we’re expanding that focus to explore Emotional Intelligence (EI): the ability to understand and manage not just your own emotions, but also the interpersonal dynamics that unfold in flight.
EI supports clear thinking, strong leadership, and effective teamwork. From a psychological perspective, emotional intelligence can be a quiet game-changer: when it’s present, pilots lead, communicate, and adapt more effectively. When it’s lacking, performance can quickly erode—even if technical skills remain strong.
Emotional intelligence and its role in the cockpit
Psychologist Daniel Goleman breaks it down into five key components:
- Self-awareness – noticing what you’re feeling and why
- Self-regulation – managing emotions rather than being driven by them
- Motivation – staying focused and committed, even under pressure
- Empathy – tuning in to how others are feeling
- Social skills – communicating and connecting effectively with those around you
All five of these play out constantly in the cockpit. In fact, they’re at the heart of good Crew Resource Management.
Clear, confident communication is essential for flight safety. But effective CRM isn’t just about what’s said—it’s also about what’s felt. Emotional intelligence helps pilots stay calm under pressure, pick up on subtle cues from others, and adjust their tone or approach when needed.
Imagine a first officer spots something concerning but hesitates to speak up—possibly due to a rigid cockpit atmosphere. A captain with limited emotional intelligence may miss the hesitation, and a chance to prevent an error is lost. In contrast, emotionally intelligent leaders foster open communication from the start, making it easier for others to speak up when it matters most.
Leadership, assertiveness, and EI
Emotionally intelligent leadership isn’t about having all the answers or dominating the conversation—it’s about knowing when to speak up, when to listen, and how to adapt to those around you.
This idea is well-supported in psychology. Transformational leadership theory, for example, highlights the importance of leaders who inspire and support others, paying attention to the emotional needs of their team. In the cockpit, that looks like a captain who leads decisively when that is required, but also takes the time to check in, invite input, and stay aware of how the crew is coping when time permits—especially during high workload or fatigue.
This kind of leadership creates psychological safety, where people feel comfortable speaking up or admitting mistakes. When crews feel safe, communication improves, errors are caught early, and decisions are stronger.
Crucially, EI doesn’t automatically increase with flight hours. Experience alone doesn’t necessarily lead to emotional growth—it takes conscious effort. Reflection, being open to feedback, and tools like personality assessments help bridge that gap.
When it goes wrong—and when it doesn’t
Sadly, in aviation, it’s the bad events we tend to hear about—the times things didn’t go right. And all too often, a recurring factor is at play.
Take the 2010 crash of an Afrique Airways A330 on approach to Tripoli. The crew descended below minima without being visual, received a “Too Low Terrain” warning, attempted a go-around, became disoriented, and crashed just short of the runway.
That’s what happened—but why?
As always, there were multiple contributing factors, but one really stands out. As they reached decision altitude, the first officer asked the captain whether to continue descending. The captain simply replied, “continue.” Still uncertain, the FO repeated the “300” callout and then asked, “I’ll go-around, Captain?”—but still kept descending. Even when the EGPWS warning triggered, he hesitated. It’s clear the FO was deeply uncomfortable making decisions without the captain’s approval.
This suggests a steep cockpit gradient—something we see time and time again in accidents. Air India Express 1344, United 1273, KLM 4805 (Tenerife), TransAsia 222, Korean Air 8509, Korean 801, Air Florida 90, Avianca 52, Asiana 214... the list goes on.
A steep cockpit gradient often stems from a lack of emotional intelligence and leadership skills—especially from the captain, who sets the tone and really has the most influence over this. Poor emotional intelligence reduces communication and this further masks the emotional cues of others.
But we only seem to hear about when it goes wrong. So here’s a personal story about when it went right.
I’d just come off line training on the A330. Up to that point, my flying had been mostly easy destinations, handpicked by trainers. Before that, I flew the Avro RJ85 between London and Amsterdam on repeat. I was really new to the slippery A330 and hadn’t yet flown into anything especially challenging.
Then came Beirut.
Beirut’s RNAV approach required disconnecting early, switching off the flight directors, and hand-flying the final 1,000 feet in hot, bumpy air. I was nervous—and too embarrassed to admit it. My coping mechanism was to brief excessively, anxiously covering every foot of the approach in the hope the captain would really monitor me. Most never picked up on this. I heard “You’re flying, do it how you like” more times than I can count.
But this captain was different. He noticed—not just what I was saying, but how I was saying it. He picked up on my nerves and confidence levels. He didn’t judge (I was signed off, after all so should have been fine), and he didn’t try to train me. He just said, “Don’t worry—we’ll fly it together. If you’re not happy at any point, I’ll take it. But I think you’ll do your best landing yet.”
Maybe not those exact words, but that’s the general gist of it (it was a fair few years ago now). He sensed my unspoken discomfort and used his emotional intelligence to create support, not pressure. That moment stuck with me. It reminded me how powerful leadership can be when it’s grounded in empathy, awareness, and quiet confidence.
Ego states: How we show up under pressure
One of the more fascinating ways psychology shows up in the cockpit is through Transactional Analysis, developed by psychiatrist Eric Berne. It proposes that we shift between three ego states: the Parent, the Adult, and the Child —each shaping how we think, feel, and behave in the moment.
These states aren’t about rank or age—they’re responses to what’s happening around (and within) us. And in high-stress environments like aviation, these shifts can significantly influence cockpit dynamics.
- The Parent: This might be the captain who, when something goes wrong, defaults to a controlling response—“You should know better than that!” Or, on the other end, the “nurturing parent” might let you off the hook entirely, maybe even jumping in to fix the problem themselves. It can come from a supporting place, but if overdone, it can prevent the other pilot from learning or stepping up. One can slip into this role if they feel the need to reassert control, especially when things feel chaotic or unsafe.
- The Child: The Child ego state can show up in more reactive ways. Think of the pilot who gets defensive, blames others, or emotionally shuts down, usually when they feel judged, overwhelmed, or uncertain. But it’s not all negative—it’s also the part of us that brings curiosity and enthusiasm, like when learning something new or tackling a fresh challenge.
- And the Adult: This is the ideal state for most cockpit interactions: calm, objective, and solution-focused. A captain might say, “Let’s take a look at what happened so we can avoid it next time.” A first officer, after making an error, might respond, “I see what I missed—I’ll double-check that next time.” No defensiveness, no panic—just awareness, accountability, and learning.
For more examples, a captain stuck in the critical Parent role might unknowingly shut down communication. A first officer in a Child state may comply too quickly or hesitate to speak up—even when it matters. From a psychological perspective, we often shift into the Parent or Child state because of unconscious patterns formed through early experiences (how you behaved as a child, what examples did you see from authority figures such as parents, caretakers, teachers). Under stress, fatigue, or uncertainty, the brain tends to default to these familiar coping mechanisms.
That is why we need to pause and check in with ourselves: Am I reacting from clarity, emotion, or control? Staying grounded in the Adult state helps keep communication calm and effective. If someone else becomes reactive, don’t match their tone—respond steadily and focus on facts. Neutral phrases like “Let’s take a look together” or “What’s your view?” can lower tension and encourage open dialogue. And after the flight, a quick reflection on what ego state you were in—and why—can strengthen your self-awareness for next time.
That’s why the Adult state is so powerful. When everyone in the cockpit is operating from that grounded, balanced mindset, communication flows, decisions are thoughtful, and collaboration thrives. There’s no need for ego or defensiveness—just a shared focus on safety, learning, and doing the job well.
Final thoughts: Emotional intelligence and self-development
Like self-awareness, emotional intelligence isn’t something you either have or don’t—it’s something you build. Experience can certainly help, but only if it’s paired with reflection, openness to feedback, and a willingness to grow.
One valuable tool in that process is the 16 Personality Factor questionnaire (16PF). It offers insight into how you tend to lead and communicate —key elements of emotional intelligence in the cockpit. The 16PF is a great place to start if you want to understand your interpersonal style under pressure—whether you're already flying or on the path to becoming a pilot. Because the more you understand yourself, the better you lead—and the safer and more connected your flight deck becomes.
Our Advanced Interview Course teaches more than just "how to answer interview questions", it helps you understand you, and includes access to our 16PF questionnaire.
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"I really benefited from Guillaume's experience. He was able to give some practical advice based on the results of the questionnaire. I'm convinced his advice will be very useful during the interview.
I also benefited from this service as it helped me better know myself, which will help me prepare relevant examples for the interview. Definitely worth the investment.
So thank you!"
I also benefited from this service as it helped me better know myself, which will help me prepare relevant examples for the interview. Definitely worth the investment.
So thank you!"
Hello Guillaume, I just had my first airline interview, sorry it’s a long story but I’m sharing my feedback because I think this might be useful for others.
I’ve been flying for 10 years and professionally (not airlines) for 5 years, I’ve been to many ATOs, met many pilots, read books on the subject but never did I understand what the airline interview was all about before following the ASP course, and I thank you for that because it brings so much peace understanding the rules of games.
As I understand it’s not about telling the interviewers what they want to hear by being someone we are not, and it’s not about telling them true stories that has no use for them, but it’s about looking into our past for evidence of the competencies that they are looking for, preparing answers by funneling the key competencies that we have within ourselves and showcase them from past events, discarding irrelevant stuff, thus making their job easier and enhancing a pleasant overall experience.
PS : I just received a positive answer to my interview.
I’ve been flying for 10 years and professionally (not airlines) for 5 years, I’ve been to many ATOs, met many pilots, read books on the subject but never did I understand what the airline interview was all about before following the ASP course, and I thank you for that because it brings so much peace understanding the rules of games.
As I understand it’s not about telling the interviewers what they want to hear by being someone we are not, and it’s not about telling them true stories that has no use for them, but it’s about looking into our past for evidence of the competencies that they are looking for, preparing answers by funneling the key competencies that we have within ourselves and showcase them from past events, discarding irrelevant stuff, thus making their job easier and enhancing a pleasant overall experience.
PS : I just received a positive answer to my interview.
I had already tried AF 2 years ago without specific preparation, result: postponed 2 years, the debriefing did not reveal any really negative points but rather errors in apprehension of the tests.
I took the Psy2 HOP in September and not wanting to make the same mistake, I took an AIC preparation at ASP, I also added a 1:1 interview supplement with Guillaume. Note that I also passed the Wizzair selections which I succeeded (also in September) The 2 selection processes are different but the AIC allowed me to better understand the expectations of recruiters.
For each of the 2 companies, I did a lot of personal work on the operating mode of the companies so as not to get caught during the interviews. As a good student, I thought about the most relevant examples I could give by filling in the boxes in the excel skills table… a bit laborious but it allows you to sort by choosing the most relevant examples.
I focused my examples on recent flights (< 3 years) but not only, especially the flight that marked you the most… there’s only one and it was 15 years ago!
I really appreciated the 16PF and the debriefing is important to understand, I think about 3/4 were common with the brief debriefing done at the end of the individual psy2 interview.
By understanding the philosophy of the individual interview, I did not go there on the defensive (like the first time) but with the spirit of dispelling the doubts they could express and confirm their expectations. For the group tests, for Wizz or Hop, I made sure to be the good second, to give everyone a chance to speak. I did not chase my nature, I just made sure not to be too enthusiastic. In my case the 1:1 interview was very profitable because I wanted to see the adequacy of the questions asked by the recruiter according to the 16PF without forgetting the debriefing that goes with it… It reassured me about my ability to succeed (even if everything is not in my hands!!!)
I also did a lot of work understanding the skills to guide my answers, without distorting the trait but just by explaining more accurately and clearly arguing. As it is explained in the courses, honesty is important and the preparatory work you do will allow you to bring clarity to your words.
I took the Psy2 HOP in September and not wanting to make the same mistake, I took an AIC preparation at ASP, I also added a 1:1 interview supplement with Guillaume. Note that I also passed the Wizzair selections which I succeeded (also in September) The 2 selection processes are different but the AIC allowed me to better understand the expectations of recruiters.
For each of the 2 companies, I did a lot of personal work on the operating mode of the companies so as not to get caught during the interviews. As a good student, I thought about the most relevant examples I could give by filling in the boxes in the excel skills table… a bit laborious but it allows you to sort by choosing the most relevant examples.
I focused my examples on recent flights (< 3 years) but not only, especially the flight that marked you the most… there’s only one and it was 15 years ago!
I really appreciated the 16PF and the debriefing is important to understand, I think about 3/4 were common with the brief debriefing done at the end of the individual psy2 interview.
By understanding the philosophy of the individual interview, I did not go there on the defensive (like the first time) but with the spirit of dispelling the doubts they could express and confirm their expectations. For the group tests, for Wizz or Hop, I made sure to be the good second, to give everyone a chance to speak. I did not chase my nature, I just made sure not to be too enthusiastic. In my case the 1:1 interview was very profitable because I wanted to see the adequacy of the questions asked by the recruiter according to the 16PF without forgetting the debriefing that goes with it… It reassured me about my ability to succeed (even if everything is not in my hands!!!)
I also did a lot of work understanding the skills to guide my answers, without distorting the trait but just by explaining more accurately and clearly arguing. As it is explained in the courses, honesty is important and the preparatory work you do will allow you to bring clarity to your words.
Intervention models provide a real structure and a simple and effective method to refer to in any circumstance.
The advice and examples drawn from Guillaume’s experience bring invaluable added value to the content of the briefing.
The advice and examples drawn from Guillaume’s experience bring invaluable added value to the content of the briefing.
Having followed this course has been a real pleasure. A lot of good advices, concrete examples, and explanations about aviation HR processes.
I am measuring my words but I can tell that knowing all of this can be a game changer into an interview environment. 16PF questionnaire with specialist debriefing is a real added value into this course, I fairly recommend it, it is definitely worth it.
I am measuring my words but I can tell that knowing all of this can be a game changer into an interview environment. 16PF questionnaire with specialist debriefing is a real added value into this course, I fairly recommend it, it is definitely worth it.
Entretien terminé, Assez content, j’ai appliqué tes conseils avec des motivations claires Sans digression, sans contradiction et sans dévalorisation. Niveau question tu as fait un sans faute.
Ils m’ont demandé la communication avec un capitaine, une situation qui me stresse, un vol difficile et l’acceptation de l’erreur, J’ai eu plus de mal à décrire les compétences humaines que je devais continuer à développer mais dans l’ensemble très correcte. Entretien de groupe j’ai pris soin de bien structurer et de partager le lead comme dans les vidéos, Résultat dans 6-8 semaines !
Ils m’ont demandé la communication avec un capitaine, une situation qui me stresse, un vol difficile et l’acceptation de l’erreur, J’ai eu plus de mal à décrire les compétences humaines que je devais continuer à développer mais dans l’ensemble très correcte. Entretien de groupe j’ai pris soin de bien structurer et de partager le lead comme dans les vidéos, Résultat dans 6-8 semaines !
I took the Gold Package.
Regarding Advanced Interview Course, liked how clear, concise, relevant and straight to the point it is. I like the fact that Guillaume knows exactly what he's talking about.
His experience is invaluable!
Regarding Advanced Interview Course, liked how clear, concise, relevant and straight to the point it is. I like the fact that Guillaume knows exactly what he's talking about.
His experience is invaluable!
Having followed Advanced Interview Course version 2 has been a real pleasure. A lot of good advices, concrete examples, and explanations about aviation HR processes.
I am measuring my words but I can't tell that knowing all of this can be a game changer into an interview environment. 16PFquestionnaire with specialist debriefing is a real added value into this course, I truly recommend it, it is definitely worth it.
I am measuring my words but I can't tell that knowing all of this can be a game changer into an interview environment. 16PFquestionnaire with specialist debriefing is a real added value into this course, I truly recommend it, it is definitely worth it.
I liked the explanations about the different types of interviews and what recruiters are looking for in them.
The Key Competencies and examples of related questions allow me to see exactly what to expect and how to orient my speech to allow recruiters to see in me the qualities necessary for the position.
The company info sheets are very well done and the explanations of how to create them for yourself are also good. The 16PF test and the debrief is very useful for orientation as well.
The Key Competencies and examples of related questions allow me to see exactly what to expect and how to orient my speech to allow recruiters to see in me the qualities necessary for the position.
The company info sheets are very well done and the explanations of how to create them for yourself are also good. The 16PF test and the debrief is very useful for orientation as well.
I took the Gold Package, which includes the CV and Cover Letter Course. Part of that, I took a CV and Cover Letter review service.
I appreciated Guillaume’s meticulous revision of my CV and Cover Letter. The patient explanations behind each recommendation and change were helpful in understanding the rationale for the adjustments proposed.
His insightful feedback not only helped me understand how recruiters perceive my CV and cover letter, but also helped me to streamline the information for quick comprehension.
By focusing on quality content and reducing its length, it helped me create application documents that capture attention effectively.
I appreciated Guillaume’s meticulous revision of my CV and Cover Letter. The patient explanations behind each recommendation and change were helpful in understanding the rationale for the adjustments proposed.
His insightful feedback not only helped me understand how recruiters perceive my CV and cover letter, but also helped me to streamline the information for quick comprehension.
By focusing on quality content and reducing its length, it helped me create application documents that capture attention effectively.
January 31, 2025
Hey ASP team,
I just wanted to share some great news—I passed the Air France / Transavia selection, and it’s all thanks to you!
Your program gave me the structure I needed to prepare properly and really helped me understand how recruiters think. The approach of finding personal examples to illustrate key points was a game-changer.
One of the biggest advantages was the personality test. Going through it and then using it in the individual interview made the whole experience feel as close to the real thing as possible.
A special shoutout to Hugo for breaking down my 16PF results and guiding me through my interview prep.
Honestly, I can’t thank you enough. I felt like I had a whole team behind me, and that made all the difference. This success is ours to share—thank you, thank you, thank you!
Dear Guillaume, I want to tell you how happy I’m about finding your platform and courses. It made my preparation so much easier to plan and to undergo. Kind regards.
Dear Guillaume, I hope you’ve been well. I wanted to let you know how happy I am. I just heard back from FlyDubai and I my application was successful. I’d like to thank you for your help. It was instrumental to this positive outcome.
After experiencing failure in a selection process for which I was poorly prepared, I followed the AIC program, which clearly made me understand the expectations of an airline recruiter.
As a result, I arrived well-prepared, ready to answer all the questions, which also allowed me to have confidence in myself, reduce my stress, and therefore present the best image of myself.
As a result, I arrived well-prepared, ready to answer all the questions, which also allowed me to have confidence in myself, reduce my stress, and therefore present the best image of myself.
Despite being already experienced and current on type, I find the content of the Sim Preparation Course very helpful.
For me it was also a good review of everything after having been away from aviation for a while, and very good inputs about common mistkes and how to avoid them.
For me it was also a good review of everything after having been away from aviation for a while, and very good inputs about common mistkes and how to avoid them.
Advanced Interview Course gave me an excellent overview of what will be expected from me during an airline selection. With that in mind and all the simple models, I feel more comfortable entering the room for the interview.
Regarding the Air France selection, the big plus points of this course are for me the 16PF, the experience sheet and the option of a practice 121 interview.
I actually believe that it was easier to fill the experience sheet after having done the 16PF.
I actually believe that it was easier to fill the experience sheet after having done the 16PF.
I like in Advanced Interview Course the fact that Captain Guillaume goes really deep into the discussion and gives me an overall big picture of the hiring process.
I particularly liked module 8 with examples given for tricky questions. I also like that Guillaume is very passionate about his field of work.
The CV and Cover Letter Course was precise, to the point and gave valuable information.
I particularly liked module 8 with examples given for tricky questions. I also like that Guillaume is very passionate about his field of work.
The CV and Cover Letter Course was precise, to the point and gave valuable information.
The whole Advanced Interview Course is very interesting. A real fascination for human resources and recruitment process transpires from each module and make them easy to handle. In a word, I wish I had learned all of this earlier !
The CV and Cover Letter explanations are clear. Each part of CV or CL are viewed step by step and also reminded in a pdf. All examples given are relevant.
I liked the explanations about the different types of interviews and what recruiters are looking for in them. The competency questions and related question examples allow me to see precisely what to expect and how to guide my answers to demonstrate the necessary qualities for the position.
The company information sheets are well done, and the explanations of how to get there are also helpful. The 16PF questionnaire and the debrief are very useful for orientation as well.
The company information sheets are well done, and the explanations of how to get there are also helpful. The 16PF questionnaire and the debrief are very useful for orientation as well.
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November 26, 2024
Going through the Aer Lingus and easyJet selection processes was a real experience. While I didn’t make it through Aer Lingus after reaching the simulator stage, I kept moving forward—and I’m happy to share that I succeeded in the easyJet selection this October!
Looking back, I can’t overstate how important the training I received was. The program wasn’t just about ticking boxes; it provided a structured, comprehensive approach—company knowledge, competency-based questions, simulator prep—you name it. It gave me the framework I needed to go deeper, to really understand how to stand out when it mattered most.
That preparation made all the difference on selection day. To anyone pursuing their dream, I’d say this: invest in your preparation, trust the process, and keep pushing forward.
A huge thank you to Guillaume and the team for creating something so impactful. You helped make this possible!
DECEMBER 3, 2024
Hello Guillaume,
Here's my feedback on my interview. Everything was very similar to what you explain in your courses and in our 1:1 session. My personality inventory highlighted the same points as the 16 PF, no surprises. I can therefore say that the preparation I did with you was very useful in approaching this interview well. I can also add that the questions asked were focused on CRM and teamwork in the cockpit as well as in the cabin. The rest of the questions were very standard. Thank you again for your advice!
January 8, 2025
5/5 for Advanced Interview Course.
I really liked the vision given from a recruiter point of view and how it makes feel that everything makes sense. I understand better the recruitment process. It also gives a very efficient method to identify, classify relevant examples to be used. I think it opened my eyes and gave me a new look on the examples I had prepared : I realized that some of them are very rich and I didn't know that and others are not as useful as I thought as they are just stories and not key competencies proofs. The course can be downloaded and taken offline and that is a very good point, especially when taking it on the train or on stopovers where wifi isn't really good. What would be nice is that when you login again with the device used offline the progression in terms of percentage of checked modules could be synchronized. As a matter of fact, I finished all the modules but only 30% are marked as done.
I really liked the vision given from a recruiter point of view and how it makes feel that everything makes sense. I understand better the recruitment process. It also gives a very efficient method to identify, classify relevant examples to be used. I think it opened my eyes and gave me a new look on the examples I had prepared : I realized that some of them are very rich and I didn't know that and others are not as useful as I thought as they are just stories and not key competencies proofs. The course can be downloaded and taken offline and that is a very good point, especially when taking it on the train or on stopovers where wifi isn't really good. What would be nice is that when you login again with the device used offline the progression in terms of percentage of checked modules could be synchronized. As a matter of fact, I finished all the modules but only 30% are marked as done.
Many thanks !
January 13, 2025
Hi, so, I’ve just completed the CV and Cover Letter Course and I have to say, the videos are really well done! 😊 The step-by-step structure is easy to follow and sticking to the recommended word count really helps when adapting my own cover letter. It makes the process feel a lot more manageable. The same applies to the CV – by following the outlined structure, everything just falls into place naturally, which makes putting together my CV much easier than I expected.
January 22, 2025
One of the things I really love about advanced interview course is the 1:1 interview and the 16PF. It’s not just about preparing for the selection process... Those sessions actually give you a deeper understanding of yourself. It’s like getting a personal insight into your strengths and areas where you could grow which I found really helpful even beyond just preparing for the selection.
February 13, 2025
Hi Guillaume,
Here is my feedback on your AIC course. I recently completed three assessments and passed them all. Every question asked by the psychologist and the board panel was covered in your course.
The way you break down all aspects of an assessment based on your experience is truly insightful. It allows us to know what to expect and prepares us to anticipate any kind of question, especially with the "experience sheet." Combined with the 16PF analysis and the mock interview, it’s a complete game-changer.
Not to mention the CV course, which helped me secure an invitation for all the assessments in the first place!
February 21, 2025
Hello Guillaume,
Just finished my 2nd Stage at Emirates and was successful. Your tips regarding the Simulator helped out, went with high confidence and almost no stress.
I can’t recommend your course enough, hopefully more and more people benefit from it, gonna even use this course as I progress in my career.
Thank you.
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